About

No Worries™ 100% Money-Back Guarantee

At OBC, we understand that purchasing new and used equipment can involve some concerns: you want to be sure you’re getting the right machine for your needs. We also understand that working with a new equipment partner can also come with some anxiety: you want to be sure they’ll be there for you after the sale is complete. We’ve helped hundreds of customers find the equipment they need, and our biggest goal is making sure you are satisfied with your purchase, and after your purchase, so we can earn your repeat business.

Our exclusive No Worries™ Guarantee means just that: you can work with OBC for the purchase and installation of your new or used equipment, and as set forth below, we’ll make it right or take it back. No worries. Period. We’re so sure that you’ll enjoy working with our team, and that you’ll get the right machine for your needs, that we’re making easier than ever to choose OBC.

 

Terms of Guarantee

Equipment Purchases

  • guarantee applies to new, used, or reconditioned equipment purchased from OBC
  • equipment purchased must be recommended by, or in agreement with the recommendations of OBC
  • customer must notify OBC within 90 days of purchase of any dissatisfaction
  • if the nature of customer dissatisfaction is a warranty-related issue, customer must allow OBC to work with the relevant equipment manufacturer to resolve the issue through warranty channels
  • if the recommended equipment is not satisfactory for the task for which it was purchased, customer may be entitled to a replacement ; the removal of the original purchase and the installation of any new equipment would be covered by OBC, however, any difference in costs between the original purchase and a new replacement would be the responsibility of the customer
  • if the recommended equipment is not satisfactory for the task for which it was purchased, customer may be entitled to a complete refund, including all shipping and installation costs

After-sale Service and Support

  • customers who have purchased equipment from OBC will be provided with a guaranteed 24-hour turnaround time to have a technician on-site for any requested service needs for their purchased equipment
  • customer must be located within our national covered service area, unless specifically agreed to OBC
  • in the event that OBC is not able to respond to a need within 24 hours, customer will be entitled to a 20% reduction of the costs required to rectify the original request, including both parts and labor
  • in the event that OBC is not able to respond to a need within 48 hours, customer will be entitled to a 50% reduction of the costs required to rectify the original request, including both parts and labor

Standard Wear Parts Availability

  • customers who have purchased equipment from OBC will be provided with a guarantee that standard parts (liners and knives excepted) for their purchased equipment will be in stock and ready to ship or deliver when requested
  • in the event that OBC is not able to satisfy a requested delivery date for standard wear parts, customer will be entitled to a 20% reduction of the cost of the originally requested parts

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Testimonial

"Your support has been excellent, we appreciate it!"

Keith Kerens, Rumpke Columbus

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