At OBC, we understand that our most important responsibility starts AFTER you make a purchase from us. Buying equipment creates a relationship between the customer and the dealer that lasts as long as the machine is in operation. We take that commitment seriously, and have invested heavily in making sure our team is trained, available and always ready to meet your needs.
Total Service Team
Fully Trained and Experienced
OBC employs a full-time staff of five service technicians with a combined field experience of more than 85 years. We also maintain a national network of additional on-call technicians that we are able to deploy on a moment’s notice. All our technicians are experienced welders and are fully trained to perform complete relines, cylinder repacking, electrical and hydraulic diagnostics and repair, turnkey installation and operator training and most any other service needs that may arise on all the equipment we sell. We also work with many of our customers to manage and implement a routine preventative maintenance program on all their equipment to keep everything running at maximum efficiency.
Prior to working in the field for OBC, all our technicians are required to complete a comprehensive safety training program and many carry a CDL for proper operation of larger vehicles. Training and certification is always ongoing to make sure that everyone on our team always emphasize safe practices in everything they do. This not only applies to how we work, but also to helping make sure your operation is being conducted as safely possible.
No Worries™ Service Guarantee
After-sale Service and Support
Within our national covered service area, customers who have purchased new equipment from us are provided with a guaranteed 24-hour turnaround time to have a technician on-site for any requested service needs. If we ever fail to make good on that promise, you will receive as much as 50% off your parts and labor bill for your original service request. We’re here for you and we really mean that. For our customers who have purchased used equipment, we will always strive to also provide our 24-hour response time.
Standard Wear Parts Availability
Customers who have purchased new equipment from OBC will be provided with a guarantee that standard parts (liners and knives excepted) for their purchased equipment will be in stock and ready to ship or deliver when requested. If we ever fail to make good on that promise, you will receive a 20% reduction of the cost of the originally requested parts. For our customers who have purchased used equipment, we do carry a very broad inventory of wear parts, but we may occasionally need to make a special order for some pieces of equipment.
OBC also operates a complete rigging services division with more than 30 years of experience. We provide warehouse storage, plant relocation, and Landoll trailer flatbeds that service up to 30 tons. We offer forklift services to lift 15 tons, or a crane service that lifts between 45 tons and 60 tons. As with all our service technicians, OSHA compliance training is required of our rigging team representatives. You can learn more about OBC rigging by visiting www.obcrigging.com.
Watch us in action! Check out the latest time-lapse video on our YouTube channel.